1. Who we are

This website is operated by Factor Bulgaria Ltd., trading as Katana Noble Photo Media (“we”, “us”).

2. What data we collect

• Account / order data: name, email, phone, billing/shipping address, order details.
• Contact forms: information you submit (name, email, message, attachments if applicable).
• Technical data: IP address, browser type, device information, basic logs (for security/diagnostics).
• Cookies data: preferences and usage data (see section 5).

3. How we use your data

• To process orders, payments, delivery, and customer support.
• To respond to inquiries sent through forms or email.
• To improve website performance, security, and user experience.
• To comply with legal and accounting obligations.

4. Legal bases (GDPR)

• Contract: processing orders and delivering products.
• Legal obligation: invoices, accounting, consumer law requirements.
• Legitimate interests: fraud prevention, security, service improvement.
• Consent: optional cookies and marketing where applicable.

5. Cookies

Cookies are small files stored on your device. Some are necessary for the website to function (e.g. cart/session), while others help us understand usage or support marketing.

You can control cookies through your browser settings and (where available) the cookie banner/settings on the website.

6. Sharing your data

We may share data only when necessary, for example with:

• Delivery/courier providers (to ship your order)
• Payment providers (to process payments)
• IT/hosting providers (to run and secure the website)
• Authorities (when required by law)

7. International transfers

If any service providers process data outside the EEA, we take steps required by GDPR (e.g. contractual safeguards) to protect your personal data.

8. Data retention

We keep your data only as long as necessary for the purposes described above and to meet legal requirements (e.g. accounting records).

9. Your rights

Under GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing (where applicable)
• Data portability (where applicable)
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with a supervisory authority

10. Security

We take reasonable technical and organizational measures to protect personal data. No method of transmission over the internet is 100% secure, but we work to minimize risks.

11. Contact

For privacy-related requests, contact us at shop@katana-paper.com.

12. Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page.